Trüpp’s Website Privacy Policy

Effective Date: May 13, 2026 | Last Updated: May 13, 2026

Trüpp (“Trüpp,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, online store, learning platforms, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products or training, interact with our services, or communicate with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • www.trupphr.com
  • Trüpp’s online store and training-related services
  • Forms, downloads, and communications submitted through our website
  • Employer-sponsored training programs administered by Trüpp
  • Third-party learning platforms used to deliver training content and certifications

This Privacy Policy does not apply to third-party websites, platforms, or services that maintain separate privacy policies.

2. Information We Collect

We may collect personal information you voluntarily provide to us, as well as information collected automatically through your use of our website and services.

Information You Provide

Depending on your interaction with us, we may collect:

  • Name
  • Company or employer name
  • Email address
  • Phone number
  • Mailing or billing address
  • Account credentials associated with purchases or training access
  • Training enrollment information
  • Course completion or certification information
  • Communications submitted through forms, email, or customer support

Payment Information

Payments made through our online store are processed by third-party payment processors, including Stripe. Trüpp does not store full credit card numbers or complete payment card information on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Referring URLs
  • Pages viewed
  • Time spent on pages
  • Website interaction and engagement information
  • General geographic region
  • Session and usage analytics

Unless specifically requested through secure channels, please do not submit sensitive personal information through website forms or communications, including Social Security numbers, government-issued identification numbers, financial account information, medical information, or other highly sensitive personal data.

3. How We Collect Information

  • We may collect information through:
  • Website forms
  • Account registrations
  • WooCommerce purchases
  • Email subscriptions
  • Training registrations and course participation
  • Cookies and tracking technologies
  • Analytics tools
  • Customer service interactions
  • Third-party learning and payment platforms

4. How We Use Information

We may use personal information to:

  • Provide HR consulting and training services
  • Process purchases and transactions
  • Deliver online training and certifications
  • Manage accounts and customer relationships
  • Respond to inquiries and customer support requests
  • Send service-related communications
  • Send newsletters, updates, and marketing communications (where you have provided consent or we have a legitimate interest in doing so)
  • Analyze website performance and user engagement
  • Improve our services and user experience
  • Maintain security and prevent fraud
  • Comply with legal obligations

5. Learning Platforms and Employer-Sponsored Training

Trüpp may provide online training programs through third-party learning management systems (“LMS”), including Articulate Reach or similar platforms.

These platforms may collect and process information related to:

  • User accounts and logins
  • Course participation
  • Course progress and completion
  • Quiz or assessment results
  • Certificates and training records
  • Learning activity and engagement metrics

In some cases, employers or sponsoring organizations may enroll employees in training programs. In those situations, Trüpp may act as a service provider or data processor on behalf of the sponsoring employer, and the employer may control certain learner information associated with the training program. Employees participating in employer-sponsored programs should also review their employer’s privacy policies and internal data handling practices.

Third-party learning platforms may maintain their own privacy policies governing their services and data practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze usage, and enhance user experience.

Cookies may be used to:

  • Remember user preferences
  • Maintain website functionality
  • Analyze website traffic and engagement
  • Improve website performance
  • Support customer and marketing communications

7. Analytics and Third-Party Technologies

We use third-party analytics and customer relationship management tools, including:

  • Google Analytics
  • HubSpot
  • Apollo
  • SEMrush

These technologies may collect information about website usage, visitor behavior, traffic patterns, and engagement with our content or communications.

HubSpot and similar platforms may also track form submissions, marketing email engagement, website interactions associated with known contacts, and customer relationship and communication history.

8. Marketing Communications

If you subscribe to our communications or provide your contact information, we may send:

  • Newsletters
  • Educational resources
  • Service announcements
  • Marketing or promotional communications

You may opt out of marketing emails at any time by:

  • Using the unsubscribe link included in emails, or
  • Contacting us at info@trupphr.com

Even if you opt out of marketing communications, we may still send administrative or transactional communications related to purchases, training, or services.

9. How We Share Information

We may share information with:

  • Service providers and vendors supporting our operations
  • Payment processors (including Stripe)
  • Learning management system providers
  • Website hosting providers
  • Analytics and CRM providers
  • Professional advisors or legal counsel
  • Government authorities when required by law

We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain business operations
  • Comply with legal, accounting, or regulatory obligations
  • Resolve disputes
  • Enforce agreements

In general, we retain business records and personal information for approximately three to seven years, consistent with applicable legal and accounting requirements, unless a longer or shorter period is required by law or warranted by the nature of the information.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a security breach affecting your personal information, we will notify affected individuals as required by applicable law, including Oregon’s data breach notification law (ORS 646A.600 et seq.).

12. Consumer Privacy Rights

Depending on your state of residence or applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Access personal information we hold about you
  • Correct inaccurate personal information
  • Request deletion of personal information
  • Obtain a portable copy of certain personal information
  • Opt out of certain data processing activities where applicable
  • Opt out of certain marketing communications

Residents of states with applicable privacy laws, including California, Colorado, Connecticut, Oregon, Virginia, Washington, and others, may have additional rights under their respective laws.

If applicable, individuals located in the European Union or European Economic Area may have certain rights under applicable data protection laws, including rights related to access, correction, deletion, objection to processing, and data portability. Our services are primarily intended for users located within the United States.

To submit a privacy-related request, please email info@trupphr.com with the subject line “Privacy Request” and include your name, contact information, and a description of your request.

We may need to verify your identity before processing certain requests. We will respond to verifiable requests within the timeframes required by applicable law.

13. Children’s Privacy

Our website, services, and training programs are intended for adults and business professionals. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or embedded content. We are not responsible for the privacy practices or content of third-party websites or services.

Users should review the privacy policies of those third parties before providing personal information.

15. Informational Purposes Only / No Legal Advice

The information, materials, training content, downloadable resources, and services provided through this website are intended for general informational and educational purposes only and do not constitute legal advice.

Use of this website, participation in training programs, or communication with Trüpp does not create an attorney-client relationship. Users should consult qualified legal counsel regarding specific legal, employment, or compliance matters.

Use of this website and related services may also be subject to additional terms, conditions, disclaimers, or agreements provided by Trüpp, including any applicable Terms of Use, training agreements, or purchase terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Trüpp

Address:
4400 NE 77th Ave, Ste 275
Vancouver, WA 98662-6857

Phone: 1.503.828.0255

Website: https://www.trupphr.com

Email: info@trupphr.com