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Benefits Administration Outsourcing2022-06-27T16:54:36-07:00

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Offload benefits administration to a team of professionals

Benefits administration can be a significant drain on your HR and administrative staff. Keeping abreast of ERISA, HIPAA, ACA, COBRA, and other changing healthcare and employee benefit regulations requires constant vigilance and mistakes can be costly. Entrust your benefits administration to the professionals at Trüpp and free up your staff to focus on other business priorities. You can relax knowing that your benefits administration is being handled by Trüpp’s competent Shared Services team with years of experience in HR, benefits, and employment law. Along with our Proven Process that ensures our services stay aligned with your business goals, our team follows proven best practices and is up-to-date on the latest legal requirements ensuring a smooth and compliant process.

Trüpp’s Shared Services team removes the complexities of benefits administration—managing the day-to-day tracking, coordination, and reporting responsibilities, ensuring comprehensive employee communication, and eliminating the administrative bottleneck that often accompanies the open enrollment season. Enjoy the peace of mind that comes from knowing you are in the hands of HR professionals with a deep understanding of benefits, compliance, and navigating the associated administrative responsibilities.

At Trüpp, we understand your employee benefits package is key to attracting and retaining employees and positioning your organization as an employer of choice. Whether your employees are chatting on the phone with their Shared Services representative, learning about their benefits in our web-based benefits portal, or making online benefit elections, Trüpp’s benefits administration platform reinforces your organization’s commitment to the wellbeing of its employees throughout the year—not just during open enrollment season.

When you entrust your benefits administration to the professionals at Trüpp, you can relax in the knowledge that your process is legally sound and compliant. Trüpp’s Shared Services team includes benefits specialists who keep up with relevant healthcare and other benefits related laws. We ensure that your policies as well as tracking and reporting remain compliant.

The backbone of Trüpp’s benefits administration program lies in its easy-to-use technology platform. All employee information and benefits elections are tracked and stored electronically in a secure database. Employees are able to make benefits elections online and enroll electronically for an efficient and streamlined process that minimizes hand written forms and transcription. Information passes quickly and with greater accuracy from initial enrollment to providers. Trüpp develops an employee benefits portal for each client that provides easy web-based access to all benefits information, including summaries and collateral for benefit offerings, electronic enrollment forms, important provider contact information, and links to provider tools and websites.

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Components of benefits administration outsourcing

As your benefits third party administrator, Trüpp’s team of Shared Services professionals manages all aspects of employee benefits. Our process streamlines data management and transfer by making use of easy to use web-based forms and electronic tools to capture and submit relevant benefit details, significantly reducing the administrative burden.

  • Broker and carrier coordination
  • M-F/8-5 employee support
  • Customer service ticketing system
  • HRIS system for administration of employee benefits
  • Simple, electronic methods for employer submissions of employee status changes
  • Benefits invoice reconciliation
  • Deduction and contribution change notifications to payroll
  • Online employee self-service for benefit changes

Trüpp orchestrates your entire open enrollment, utilizing online tools and engaging communication platforms that ensure a streamlined and highly efficient process. Our model emphasizes an enhanced employee experience focused on easy access to benefits information while highlighting the uniqueness of your organization’s offerings.

  • Online employee self-service for benefit changes
  • Facilitation of the open enrollment process
  • Communications to employees
  • Open enrollment project management and meeting coordination
  • Broker and carrier coordination
  • Benefits information packets and 24/7 access to digital versions of all relevant benefit information
  • Trüpp’s proprietary Benefits Quicklook summary of company benefits

Benefits enrollment has never been easier

Open enrollment is a Siinch© with our proprietary HRIS employee benefits enrollment platform. Employees enjoy the convenience of a benefits election process that uses a familiar online shopping interface. Information is gathered electronically for greater accuracy and easier transfer to benefits carriers.

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Why consider outsourcing with Trüpp

Benefits administration outsourcing FAQs

Why do companies outsource benefits administration?2022-06-27T17:08:26-07:00

Companies who choose to offload their benefits administration to Trüpp enjoy a variety of advantages including:

  • Freeing up staff to focus on other priorities
  • Use of a state-of-the-art benefits technology platform and ticketing system
  • Partnering with a team of experienced benefits specialists
  • Up-to-date compliance with ERISA, HIPAA, ACA, COBRA, and other changing healthcare and employee benefit regulations
  • Offloading open enrollment activities that are often overwhelming to internal staff
  • Dedicated, US-based benefits specialist(s) to address employee questions and ensure timely enrollments
  • Eliminating internal single point of vulnerability where only one staff member has access to employee benefits information
  • Having access to a team of benefits resources that can contract and expand with the company’s needs
How does Benefits Administration Outsourcing work?2022-06-22T15:53:37-07:00

Trüpp’s Benefits team provides comprehensive benefits administration services. Our team of experts works hand-in-hand with your benefit brokers and carriers and serves as a convenient resource for your employees. Our team of specialists is equipped to manage the myriad of details required for employee benefits, including medical, dental, vision, 401(k), HSA, FSA, COBRA, commuter benefits, life insurance/AD&D, and disability insurance. Whether using your existing HR systems or Trüpp’s Benefits Administration platform (Employee Navigator), Trüpp ensures employee benefits are administered in a manner that is accurate, timely, and confidential.

During open enrollment, Trüpp coordinates with your brokers and benefit carriers, sets up new plan choices, and orchestrates the open enrollment process—offloading the time-consuming activities of setting up new and changed benefit plans, managing employee communication, and gathering enrollment information.

Trüpp serves as the daily point of contact for employee questions, new hire introduction to benefits, and benefits at employee separation.

Do we have to change any of our current providers, systems, or platforms?2022-06-27T16:46:41-07:00

Certainly not! Why fix what isn’t broken? Trüpp integrates with your current platforms and service providers to ensure a seamless transition. Unlike PEO providers that require you to switch to their platforms and benefit carriers, we get to know your business and weave our services into your existing framework. We may make suggestions if we find opportunities for greater efficiency, cost savings, or a better employee experience.

If you do not have a platform in place or would like to upgrade, we utilize Employee Navigator for an exceptional management and employee experience.

How long does it take to get started?2022-06-27T16:52:07-07:00

The onboarding process generally takes four to six weeks; we recommend getting started at least a few months before your open enrollment season. Our implementation process is carefully choreographed with clear action items and deliverables that ensure a comprehensive and smooth transition.

What is the onboarding process like for Benefits Administration Outsourcing?2022-06-27T16:50:56-07:00

During the onboarding process, we do a thorough assessment of your company’s benefits program, platform, and administration process. With this information, we identify priorities, collaborate with your key contacts and benefits broker, and establish a timeline for ensuring a smooth transition. Once all the pieces are in place, we’ll provide your employees with an orientation and access instructions to the benefits portal. From this point, you can relax, knowing that your benefits administration and employee inquiries are being handled by an entire team of benefits specialists.

Does Trüpp replace our broker?2022-06-27T16:52:18-07:00

No, in fact, partnering with Trüpp generally results in an elevated experience with your broker. Brokers appreciate that we are covering the administration activities and allowing them to focus on curating benefits for your company and ensuring those benefits are serving your employees well. We have the systems in place to accommodate all that your broker has to offer to ensure enhanced offerings, carrier feeds, increased efficiency with open enrollment and benefits elections, and ticket management.

How does Trüpp work with our current broker?2022-06-23T11:07:35-07:00

Trüpp greatly values your relationship with your benefits broker and seeks to enhance that experience by getting to know all the services and support your broker provides. We collaborate with your broker to establish a streamlined process for the coordination of employee enrollments, changes, and cancellations. We interface with your broker to properly administer activities related to employee benefits, including medical, dental, vision, 401k, HSA, FSA, COBRA, commuter benefits, life insurance/AD&D, and disability insurance.

Does your service include an employee benefits portal?2022-06-27T16:49:49-07:00

Yes. If you do not have a platform in place, we utilize an industry-leading solution, Employee Navigator, which enables employees to access benefits information at any time from any internet-enabled device. Employee Navigator provides an exceptional employee experience and ensures a smooth Open Enrollment process.

Does Trüpp interact directly with employees?2022-06-27T16:49:06-07:00

Absolutely! During the onboarding process, we provide employee orientation and easy access instructions to the benefits portal. Trüpp assists with plan utilization, benefits platform support, and serves as the daily point of contact for employee benefits questions relate to the services we provide, new hire introduction to benefits, and benefits at employee separation.

 

Do you have a dedicated phone number for employees and or HR departments?2022-06-27T16:48:56-07:00

Yes, employees have an email address and toll-free number dedicated to benefits administration services.

How long will it take for our employees to receive responses to requests or questions?2022-06-27T16:50:04-07:00

Trüpp has a service level agreement (SLA) to respond to requests within four business hours. Full resolution of requests will vary depending on the nature of the inquiry.

Is Trüpp able to interact with Spanish speakers?2022-06-27T16:49:28-07:00

Absolutely! We have bilingual benefits specialists that are able to assist both English and Spanish speakers with benefits-related questions and support

Where are your customer service representatives located?2022-06-27T17:09:12-07:00

Trüpp is a USA-based organization with benefits specialists located in the United States ready to provide personalized support for your management team and employees. We are not a large call center or off-shore service providing scripted responses. Each of our benefits specialists is a trained HR professional with years of benefits administration experience. We get to know your organization, act as an extension of your team, and are driven to contribute to the success of your organization.

Does Trüpp do invoice reconciliation?2022-06-27T16:35:12-07:00

Yes! Invoice reconciliation can be performed monthly for each carrier invoice to verify accurate enrollments and billing.

 

Can you support EDI/Carrier feeds?2022-06-22T15:44:41-07:00

Yes! Trüpp assists organizations with their existing carrier feeds and can set up new feeds in your HR system or our benefits administration platform.  By utilizing EDI/Carrier feeds – benefit plan and enrollment data are automatically delivered directly to the benefit carrier(s) for open enrollment, qualifying events, new enrollments, and address changes.

Can we outsource COBRA?2022-06-23T11:03:14-07:00

There are many components to COBRA requirements. We can manage all aspects of COBRA including eligibility, notifications, tracking, and communication. We offer two levels of service for Benefits Administration Outsourcing. Our comprehensive OPTIMIZE program includes full COBRA management. Our OFFLOAD service includes the creation and distribution of the Cobra rights annual notice.

Can Trüpp provide additional services that are not included in our contract?2022-06-27T17:06:14-07:00

Absolutely! We provide HR consulting services to our outsourcing clients as needed. This enables our clients to select the appropriate services required while adding additional projects and services as their business needs change.

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And it’s all backed by our proven process

Trupp's HR Outsourcing Proven Process

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Learn more about our proven process

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