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Offload benefits administration to a team of professionals

Trüpp offers a menu of options that enable you to build a premier benefits program with as little or as much support as your organization needs. You can relax knowing that your benefits program is aligned with your goals and ideally suited to your employee population.

  • Minimize risk with our team of experienced benefits specialists.

  • Cover expertise or staffing gaps for a comprehensive benefits program.

  • Ensure your total rewards investment shines.

  • Hand off the time-consuming requirements of benefits administration.

  • Leverage technology for a secure and convenient experience.

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Three convenient options for your benefits needs

BENEFITS PLAN ADMINISTRATION

Our team of benefits specialists expertly handles plan administration, carrier coordination, and compliance tracking, freeing your team from the distraction of daily management.

BENEFITS EMPLOYEE SUPPORT

Enjoy specialized employee support as our experts provide tailored guidance, from onboarding to claims assistance, ensuring your workforce receives top-tier support.

OPEN ENROLLMENT SERVICES

Our comprehensive open enrollment service provides a smooth, efficient process that enhances the employee experience while avoiding any interruption of your HR team’s ongoing priorities.

Benefits plan administration services

Offload the administrative burden of employee benefits management

As your benefits administration partner, Trüpp’s team of benefits specialists manages daily, behind-the-scenes activities of employee benefits. Our process leverages streamlined benefits management while seamlessly operating in your benefits administration platform or ours—whichever works best for you!

  • Broker and carrier coordination
  • Plug into your HRIS system or implement ours
  • Simple, electronic methods for employer submissions of employee status changes
  • Monthly benefits invoice reconciliation reports
  • Deduction and contribution change notifications to payroll
  • Online employee self-service for benefit changes

WHAT’S INCLUDED WITH BENEFITS PLAN ADMINISTRATION SERVICES:

  • Process Documentation: Document an agreed-upon process for exchanging employee enrollment and qualifying event information between brokers, carriers, and benefits administration, payroll, and timekeeping platforms.
  • HRIS Implementation or Integration: For clients who do not have a benefits administration platform, we implement Employee Navigator, including coordinating integration with the client payroll system. We also provide access and conduct training to ensure visibility into benefit administration activities and reports. For clients with an existing HRIS system, we will coordinate the appropriate integration of our services.

  • Interface with Stakeholders: Collaborate with brokers, providers, and employers to administer activities related to employee benefits, including medical, dental, vision, HSA, FSA, COBRA, commuter life insurance, accidental death and dismemberment insurance, and disability insurance.
  • Daily Administration: Handle daily administration tasks, including the submission of employee enrollment additions and changes.
  • Tracking and Reporting: Conduct benefits-related tracking and reporting to support regulatory compliance, benefit renewals, reconciliation, and other client-requested reports.
  • Payroll Notifications: Notify payroll administrators of employee deduction and contribution changes.
  • Monthly Reconciliation Reports: Provide monthly reports to the client for reconciliation purposes.

  • ACA Compliance: Monitor ACA compliance and complete ACA reporting, requiring client provision of necessary ACA data and access to ACA reporting capabilities either within the client HRIS AMD payroll system or through integration with Employee Navigator.
  • Form 5500 Support: Assist the client in filing Form 5500 by providing relevant data upon request.
  • Creditable Coverage Disclosure: Ensure disclosure of creditable coverage status to the Centers for Medicare & Medicaid Services as required.
  • Distribution of Annual Notices: Electronically distribute annual required notices related to group health plans, such as Summary Plan Descriptions and Medicare Part D notices, as provided by the client.
  • QMCSO Preparation: Prepare Qualified Medical Child Support Order (QMCSO) forms and provide them to the client for review and submission to the appropriate state entities.

Benefits employee support services

Ensure premium employee service for your benefits investment

At Trüpp, we understand that your employees are important to you and the success of your organization. With our benefits employee support services, Trüpp’s team of benefits specialists gains a comprehensive understanding of your benefits offerings to support all your employee benefits-related questions. Whether your employees are chatting on the phone with their benefits representative, learning about their benefits in our web-based benefits portal, or attending an informative, educational presentation, Trüpp’s benefits employee support services reinforce your organization’s commitment to the well-being of its employees throughout the year—not just during open enrollment season.

  • M-F/8 am ET to 5 pm ET employee support
  • Dedicated benefits specialist who knows your company’s policies and procedures
  • Comprehensive support for employee questions and notifications
  • Educational meetings to guide employees in making the best of their benefits
  • Highlight your organization as an employer of choice

WHAT’S INCLUDED WITH BENEFITS EMPLOYEE SUPPORT SERVICES:

  • Carrier Plan Review: Review and understand carrier plans and associated company policies.
  • Knowledge Base Establishment: Develop a client-specific knowledge base.
  • Access Verification: Review and verify access to employer benefits administration platform and carrier sites.

  • New Hire Benefit Introduction Sessions: Conduct up to two individual or group new hire benefit introduction sessions per month.
  • Expert Resource: Serve as a knowledgeable resource for employee inquiries.
  • Benefit Education Sessions: Facilitate and conduct benefit education sessions.
  • Technical Assistance: Provide technical assistance, including logins, password resets, and locating plan information.
  • Lost Plan Cards Assistance: Assist employees with lost plan cards.
  • Claims, Billing, and Coverage Issues: Triage claims, billing, and coverage issues.

Open enrollment services

Relieve the bottleneck of open enrollment

Trüpp orchestrates your entire open enrollment, utilizing online tools and engaging communication platforms that ensure a streamlined and highly efficient process. Our model emphasizes an enhanced employee experience focused on easy access to benefits information while highlighting the uniqueness of your organization’s offerings.

The backbone of Trüpp’s open enrollment outsourcing lies in its easy-to-use technology platform. All employee information and benefits elections are tracked and stored electronically in a secure database. Employees make benefits elections online for an efficient, streamlined process that minimizes disparate systems. Information passes quickly and with greater accuracy from initial enrollment to carriers.

  • Online employee self-service for benefit changes
  • Facilitation of the open enrollment process
  • Communications to employees
  • Open enrollment project management and meeting coordination
  • Broker and carrier coordination
  • Benefits information packets and 24/7 access to digital versions of all relevant benefit information
  • Trüpp’s proprietary Benefits Quicklook™summary of company benefits

WHAT’S INCLUDED WITH OPEN ENROLLMENT SERVICES:

  • Employee Navigator Implementation: Implement Employee Navigator, including coordinating integration with the client payroll system. Provide access and conduct training for visibility into benefit administration activities and reports.
  • Client Access and Training: Ensure clients have access to Employee Navigator and provide training for visibility into benefit administration activities and reports.
  • Access Verification: Review and verify access to employer benefits administration platform and carrier sites.

  • Project Plan Establishment: Establish an open enrollment project plan.
  • Project Coordination: Coordinate open enrollment project planning, including establishing an enrollment timeline, communication plan, reminder schedules, enrollment windows, carrier changes submissions, and post-enrollment activities.
  • Enrollment Reminders: Schedule and send enrollment reminders.
  • Employee Meetings: Facilitate employee meetings.
  • Status Updates: Provide status updates to the client.
  • Carrier Change Submissions: Complete carrier change submissions.
  • Enrollment Recommendations: Provide recommendations for active versus passive enrollment.
  • Benefits Education: Offer benefits education and guidance for enrollment decisions.
  • Carrier Feed Implementation: Work with carrier feed teams to support implementation.
  • Plan Setup: Set up plans in the benefits administration platform.
  • Reports: Provide payroll deduction and census reports.

Why consider outsourcing with Trüpp

ENHANCED EMPLOYEE EXPERIENCE

Trüpp prioritizes great customer service coupled with robust technologies to provide an elevated level of convenience, accessibility, and confidentiality for your employees.

SAVE TIME

Whichever benefits service option you select, our team of benefits specialists will provide premium service that relieves your staff from time-consuming benefits-related responsibilities.

AFFORDABLE EXPERTISE

With Trüpp, you’ll receive guidance from a full team of qualified professionals, having expertise in each aspect of benefits administration. You’ll enjoy best-practice methodology, access to a dedicated team of experts, and processes that are legally-compliant.

CONTAIN COSTS

Partnering with Trüpp for benefits services keeps costs predictable and scaled to the size of your organization. You’ll enjoy a consistent level of service and expertise without the need for hiring a costly onsite benefits specialist.

And it’s all backed by our proven process

Trupp's HR Outsourcing Proven Process

Our Proven Process has been designed to ensure that your benefits administration outsourcing program stays aligned with your business goals. From our initial interactions, we are focused on helping your business thrive. We begin with a thorough assessment of your current benefits program to determine priorities, followed by regularly scheduled meetings to review our services, make adjustments, and ensure your benefits program is optimized for your organization.

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