PERFORM Learning Path

Description

Managing employee performance is a vital part of being a supervisor. This Learning Path provides methods for setting employees up to succeed, practical tools for giving performance feedback, best practices for contending with common performance issues, and techniques for navigating difficult conversations.

Includes 4 courses

PERFORM 1: Setting Performance Expectations

As the first segment of the PERFORM learning path, this course presents how managers can effectively establish and maintain expectations from the hiring process through ongoing employment. The content focuses on the concept of performance management and expectation setting prior to hiring, in the first 90 days of employment, and beyond.

Objectives

After completing this course, learners should be able to:

• Communicate performance expectations in the hiring process
• Set performance expectations for new hires
• Provide timely and helpful ongoing feedback to employees
• Support employees using performance management techniques
• Improve the employee experience and effectiveness during their first 90 days of employment

Learning credits

HRCI: 1.0
SHRM: 1.0

PERFORM 2: Communication for Managing Performance

As the second segment of the PERFORM learning path, this course breaks down the elements of communication for managers to maximize the effectiveness in which they communicate with their team. The content focuses on tactics for listening and essential strategies for communicating performance feedback.

Objectives

After completing this course, learners should be able to:

• Effectively listen to employees to improve communication
• Communicate performance feedback in a constructive manner
• Understand and overcome challenges that arise in communication
• Acknowledge communication styles and adjust for maximum effectiveness
• Use effective communication tools and strategies

Learning credits

HRCI: 1.0
SHRM: 1.0

PERFORM 3: Addressing Performance & Conduct Issues

As the third segment of the PERFORM learning path, this course focuses on how managers can best address performance and conduct issues in the workplace. The content guides managers using a progressive process, from initial verbal corrections and written warnings to properly conducting terminations.

Objectives

After completing this course, learners should be able to:

• Administer a progressive process
• Effectively document performance issues
• Administer an effective verbal correction
• Prepare and utilize written corrections
• Utilize employee suspensions and support workplace investigations
• Conduct a respectful and well-thought-out termination process

Learning credits

HRCI: 1.0
SHRM: 1.0

PERFORM 4: Common Performance & Conduct Concerns

As the fourth and final segment of the PERFORM learning path, this course dives into some of the most common performance and conduct concerns managers face. The content focuses on specific performance concerns, identifying root causes, and potential solutions.

Objectives

After completing this course, learners should be able to:

• Consider the root causes that may be leading to common performance and conduct concerns
• Identify solutions for addressing the root cause concerns identified
• Structure an effective conversation addressing the concern with the employee

Learning credits

HRCI: 1.0
SHRM: 1.0

Enrollment & Course Access

After checkout, our team will process your enrollment and email your course access details within 6 business hours. Please note that course access is not immediate. Enrollment processing occurs during regular business hours, Monday through Friday, 9:00 a.m.–5:00 p.m. Pacific Time.